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Career Opportunities

Find a Job in Transportation

Are you looking for a job in transportation industry by becoming a driver at Transport Care Services.  As one of our drivers, you will assist clients with their transportation needs as you help build a positive role in our local community.  Our drivers display professionalism and courtesy during each transfer.  Apply today to see if you qualify to become a transfer driver.

Call our main office for information about applying for these positions: (803) 661-9662

SUBMIT YOUR RESUME TO:
loretta@transportcareservices.com

TRANSPORTATION DRIVER

Compensation Type: Full Time
Salary: (Based on Experience)
Benefits Package: Included
Location: Columbia, SC
Travel: Yes

Job Summary:

We are seeking drivers to work with us on our Veteran’s Affairs (VA) contract. Drivers will be required to transport our veterans in wheelchairs to and from medical appointments in the Columbia, Florence, Greenville/Spartanburg, and surrounding areas. Hours vary, with some start times as early at 5:00 am and end times as late as 7:00 pm. We provide training, uniform shirts, a vehicle and radio communication. We also offer a competitive salary, with paid holidays, sick leave and vacation.  The ideal candidate will have 5 plus years driving experience, a good drivers record, clean background check, be articulate and compassionate.  Drivers will also be required to operate a motorized lift (we will train).  Prior transport experience is preferred.

Qualifications:

  • Minimum of three (5) year’s previous driving experience
  • Understand and follow driving laws, ordinances, and regulations.
  • Must be professional and respectful to our clients of all ages, gender, and race.
  • Active driver’s license
  • You must be able to pass a drug test and a criminal background check.

CUSTOMER SERVICE MANAGER

Title: Customer Services Manager
Department:
Customer Service
Compensation Type: Full Time
Salary: Starting $40,000
Benefits Package: Included (401k Dental and Health)
Reports to: Operations Manager; Ownership
Direct Reports:
Customer Service Supervisor; Customer Service Representative
Location / Based at: Home Office-Columbia, SC; Columbia Transit Center
Status:
Non-Exempt

Responsibilities:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Provides statistical and performance feedback and coaching on a regular basis to each team member.
  • Writes and administers performance reviews for skill improvement.
  • Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Inventory control
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
  • Attend and participate in Management meetings, governing board meetings and departmental meetings as needed and scheduled
  • Addresses disciplinary and/or performance problems according to company policy.
  • Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
  • Oversee daily reconciliation of previous CSR/Agent bank bags from ticket sales
  • Facilitate communication between departments and external customers
  • Customer Service training module development
  • Other duties as assigned

Requirements:

  • Proven working experience as a customer service manager, retail manager or assistant manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field

OPERATIONS MANAGER

Title: Operations Manager
Department:
Administration
Compensation Type: Full Time
Salary: Starting $60,000
Benefits Package: Included (401k Dental and Health)
Reports to: Ownership
Direct Reports:
Administrative Staff, Customer Service, Maintenance
Location / Based at: Home Office-Columbia, SC
Status:
Exempt

Job Summary:  

Responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. Manages a team of managers, training managers, and other direct reports

Responsibilities:

  • Plan, develop and implement strategy for operational management and development so as to meet agreed organizational performance plans within agreed budgets and timescales (Establish and maintain appropriate systems for measuring necessary aspects of operational management and development
  • Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales
  • Manage and develop direct reporting staff
  • Manage and control departmental expenditure within agreed budgets
  • Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements
  • Maintain awareness and knowledge of contemporary operational development theory and methods and provide suitable interpretation to directors, managers and staff within the organization
  • Contribute to the evaluation and development of operational strategy and performance in co-optation with the executive team
  • Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
  • Execute the responsibilities of a company director according to lawful and ethical standards, as referenced in approved contracts.
  • Other duties and responsibilities as assigned

Requirements:

  • Proven work experience as operations manager
  • Adequate knowledge of organizational effectiveness and operations management
  • Budget development and oversight experience
  • Familiarity with business and financial principles and practices
  • Working knowledge of budgets, forecasting and metrics
  • Basic IT skills (databases, MS Office etc.)
  • Ability to effectively communicate with all levels of the organization
  • Leadership and organizational skills
  • BS degree in Business Management or related field

Preferred:

    • Master’s degree
    • Transportation industry experience
    • Experience in contract negotiations, administration and reports

DISPATCH SUPERVISOR

Title: Dispatch Supervisor
Department:
Administration
Compensation Type: Full Time (Second Shift: 1pm – 9pm)
Salary: $34,320
Benefits Package: Included (401k Dental and Health)
Reports to:
Direct Reports:

Location / Based at: Home Office-Columbia, SC
Status:
Exempt

Job Summary:

The Dispatch Supervisor at Transport Care Services must have the ability to explain the expectations of the company regarding job performance and hold people accountable for their actions in the workplace.  Dispatchers are required to provide impeccable customer service to our clients and passengers.  These individuals schedule and dispatch operators to service vehicles that carry passengers.  Dispatchers keep records, logs, and schedules of the calls that they receive, they monitor and control the actions that they take.  In addition they will maintain information on each call and then prepare a detailed report on all activities occurring during their shifts.

Experience strongly preferred.

Responsibilities: 

  1. Maintains & records same day cancellations
  2. Maintains cancellation log for operations
  3. Maintains two-way communication with dispatch, providing information on customers, cancellations, and directional assistance when necessary
  4. Monitors trip status necessary to deliver up to date client information
  5. Communicates effectively with operations staff regarding same day cancellations or passenger issues
  6. Maintains professional demeanor and appearance
  7. Handle multiple tasks accurately and effectively in a fast paced environment
  8. Inputs data into the software for billing purposes
  9. Monitor service (routes) using Trapeze
  10. Assists clients/callers with the location (status) of the requested transportation
  11. In an emergency situation, serve as primary point of contact and coordinate emergency response activity
  12. Other duties as assigned to ensure the efficient operation of the department

Requirements:

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  1. High school diploma or equivalent
  2. 1-2 years previous dispatch and/or customer service experience
  3. Must be able to work flexible hours or shifts
  4. Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion
  5. Excellent communication skills both verbal and written a must
  6. Detail oriented, well organized, and possess effective time management skills
  7. Proven customer service and interpersonal skills a must
  8. General knowledge of Windows-based computer operating system and Microsoft office package
  9. Must be able to work as a member of the team
  10. Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups
  11. Ability to adapt and remain flexible in a fast paced environment
  12. Able to use multi-line phone system and handle multiple tasks concurrently
  13. Ability to read, comprehend and understand maps
  14. Familiarity with local geography and commonly known sites
  15. Ability to communicate via two-way radio, and telephone
  16. Possess ability to quickly analyze a situation and provide timely solutions
  17. Demonstrates a strong problem solving capability in ever changing circumstances

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job.  Reasonable accommodations may be made to enable individual with disabilities in order to perform the essential functions.

  • 100% of work is accomplished indoors.
  • You will be asked to sit for long periods of time.
  • Your work will be performed in a fast paced demanding environment.

The job requirements and duties outlined in this document may be subject to change to meet the needs of each property location.

DISPATCH SUPERVISOR

Title: Dispatch Supervisor
Department:
Administration
Compensation Type: Full Time (Second Shift: 1pm – 9pm)
Salary: $34,320
Benefits Package: Included (401k Dental and Health)
Reports to:
Direct Reports:

Location / Based at: Home Office-Columbia, SC
Status:
Exempt

Job Summary:

The Dispatch Supervisor at Transport Care Services must have the ability to explain the expectations of the company regarding job performance and hold people accountable for their actions in the workplace.  Dispatchers are required to provide impeccable customer service to our clients and passengers.  These individuals schedule and dispatch operators to service vehicles that carry passengers.  Dispatchers keep records, logs, and schedules of the calls that they receive, they monitor and control the actions that they take.  In addition they will maintain information on each call and then prepare a detailed report on all activities occurring during their shifts.

Experience strongly preferred.

Responsibilities: 

  1. Maintains & records same day cancellations
  2. Maintains cancellation log for operations
  3. Maintains two-way communication with dispatch, providing information on customers, cancellations, and directional assistance when necessary
  4. Monitors trip status necessary to deliver up to date client information
  5. Communicates effectively with operations staff regarding same day cancellations or passenger issues
  6. Maintains professional demeanor and appearance
  7. Handle multiple tasks accurately and effectively in a fast paced environment
  8. Inputs data into the software for billing purposes
  9. Monitor service (routes) using Trapeze
  10. Assists clients/callers with the location (status) of the requested transportation
  11. In an emergency situation, serve as primary point of contact and coordinate emergency response activity
  12. Other duties as assigned to ensure the efficient operation of the department

Requirements:

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  1. High school diploma or equivalent
  2. 1-2 years previous dispatch and/or customer service experience
  3. Must be able to work flexible hours or shifts
  4. Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion
  5. Excellent communication skills both verbal and written a must
  6. Detail oriented, well organized, and possess effective time management skills
  7. Proven customer service and interpersonal skills a must
  8. General knowledge of Windows-based computer operating system and Microsoft office package
  9. Must be able to work as a member of the team
  10. Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups
  11. Ability to adapt and remain flexible in a fast paced environment
  12. Able to use multi-line phone system and handle multiple tasks concurrently
  13. Ability to read, comprehend and understand maps
  14. Familiarity with local geography and commonly known sites
  15. Ability to communicate via two-way radio, and telephone
  16. Possess ability to quickly analyze a situation and provide timely solutions
  17. Demonstrates a strong problem solving capability in ever changing circumstances

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job.  Reasonable accommodations may be made to enable individual with disabilities in order to perform the essential functions.

  • 100% of work is accomplished indoors.
  • You will be asked to sit for long periods of time.
  • Your work will be performed in a fast paced demanding environment.

The job requirements and duties outlined in this document may be subject to change to meet the needs of each property location.

CUSTOMER SERVICE REPRESENTATIVE

Title: Customer Service Representative
Department:
Call Center
Compensation Type: Part Time & Full Time (Morning & Evening Shifts Available)
Salary: $10.80 / hour
Benefits Package: Included (401k Dental and Health)
Location / Based at: Home Office-Columbia, SC
Status:
Exempt

JOB SUMMARY:

Customer Service Representatives are responsible for ensuring that DART Transportation’s customers receive an adequate level of service or help with their questions and concerns.  They provide information in response to inquires about services and handle and resolve complaints.

RESPONSIBILITIES: 

  1. Receives, researches, and answers customer inquirer and requests regarding accounts, rates, and services offered.
  2. Follows-up on customer inquires and research to assure satisfactory completion.
  3. Monitors, evaluates, and presents solution to potential problem areas.
  4. Trains, explains tasks, and assists in the solution of problems
  5. Resolves customer questions related to orders, takes orders as needed.
  6. Maintains close liaison with other departments to carry order through to completion.
  7. Analyzes transactions, corrects records, and adjusts errors.
  8. Performs all other duties as assigned.

REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  1. High school diploma or GED required
  2. High school of college courses in computers, English, or business is helpful
  3. 2 years customer service or basic office experience preferred
  4. Basic to intermediate computer knowledge/PC experience helpful
  5. Proven interpersonal skills dealing with the public required
  6. Pleasant telephone voice/manner
  7. Strong verbal communication and listening skills are required. You must be able to speak English.  Bi-lingual speaking skills may be required at some locations.
  8. Excellent written communications skills a must
  9. Ability to interact professionally and friendly with internal customers on all levels and be able to work well with diverse groups
  10. Ability to deal patiently and friendly with external customer problems and complaints and remain courteous when faced with difficult or angry customers a must
  11. Must be able to work on various shifts or flexible work schedules
  12. Must be able to handle multiple tasks and work well under pressure
  13. Must have familiarity of local service area 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • 100% of work is accomplished in doors and in air conditioned or well ventilated facilities.
  • May be asked to travel to company functions or for outside training.
  • Customer service representatives generally have a workstation or cubicle space equipped with a telephone, headset, and computer. Work environments are generally noisy and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

 

The job requirements and duties outlined in this document may be subject to change in order to meet the needs of each property location.

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